FAQs

Where are you based?

Seattle, WA, USA

Where do you ship from?

We ship from Seattle

How long will my order take to arrive?

Length of shipping depends on the shipping method you select, where you live, as well as customs processing (if you live outside the US). On average, expect 3 to 6 days for US orders and 3 to 10 days for international orders. See our shipping policy here.

How do I track my order?

Quality takes time. Our processing takes 2-5 business days. After an order has been processed, you will be sent an email notification which will have a tracking number. Learn more on our shipping policy here.

How much is shipping?

We offer free shipping via DHL, FedEX or UPS to all our customers. Signature is required.

I am not happy with my order, can I return it?

We offer returns, but take a look at our Return Policy first.

Can I send you a photo of me wearing your product?

We are always happy to receive images of you using our products. Feel free to contact us and we will give you an email to send them to. Once sent, the images may be used on website, social media, or other avenues mentioned in our Terms of Use.

Can I send you suggestions or feedback?

Learning from you is how we grow, we want to hear from you on how we can better serve you. Contact us here and put the subject “FEEDBACK”.

I did not receive all my items, what should I do?

Contact us here with subject ITEM NOT RECEIVED.

Can I return my Eyelash Extensions?

We do not accept returns for eyelash extensions. 

Can I return my Candles?

Yes, returns are accepted if returned within 7 days of receiving item and buyer must pay shipping. The candle must be unused.

How do I contact you?

You can contact us here. We aim to respond in 1 to 2 business days.